At MELONS & CLEMENTINES INC and .com, customer service is a priority. Whether you are an individual or a practitioner, you are above all a client.
For your purchases of $150 and more before tax(es), your delivery costs will be free. This excludes sale items, liquidation items and items with excess weight limit. Delivery costs between $10 - $20 on all your orders $149 and less before tax(es) delivered in Canada (depending on your postal code)*. Be aware that if your postal code is in a rural area there may be additional delivery charges. We will contact you with the details before expditing your shipment.
RETURNs AND REFUNDs
Our products are curated with care, BUT if for any reason you are not satisfied with your purchase, we will take it back and exchange or refund it within 15 days from the date of purchase. However, the initial delivery costs, as well as those for the return of the product are non-refundable. Products must be returned in resalable condition; unworn, unwashed, unused, sealed, packaging intact and/or tags attached.
First, contact us by email at [email protected] or by phone at 514-482-5248. All returned merchandise must be sent, at your expense, to the head office located at 5659 Sherbrooke Street West, Montreal QC H4A 1W6.
In the event that the product is defective, and potentially replaceable contact us at 514-482-5248 or by email [email protected]
we will be able to validate with you the state of the defect and provide you with an adequate solution for your particular case.
Please note that we do not take back returns or exchanges if the goods have been damaged following an incident or in a case of negligence or non-compliance with the maintenance or use instructions which are always available on the website of each brand represented at MELONS & CLEMENTINES INC. Particular attention to breast pumps and breast pump parts; if the seals are broken you will have to deal with the individual manufacturer or distributor to settle any warranty or other related issues. If you wish please call us first, 514-482-5248, we can help you trouble shoot and or point you in the right direction.